Refund policy
Refund & Returns Policy
We want you to love your purchase from It Girl Apparel. If there's a problem with your order, please get in touch and we'll do our best to make it right.
Returns & Exchanges
We accept returns or exchanges for items that arrive damaged, faulty, or incorrect.
To request a return or exchange, please contact us within 14 days of receiving your order and provide your order number along with photos of the item if applicable.
Change of Mind
At this time, we do not offer refunds or exchanges for change of mind, incorrect sizing selections, or ordering the wrong item.
Please check product descriptions and sizing information carefully before placing your order.
Refunds
Once your refund request has been reviewed and approved, refunds will be processed to your original payment method.
Please allow 5–10 business days for the funds to appear in your account.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery so we can arrange a replacement or refund where appropriate.
Contact Us
If you have any questions about your order, please contact us at:
We'll be happy to help 🤎